TrustRadius Insights
Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to …
Starting at $29 per month
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What is Volusion?
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
Recent Reviews
Popular Features
- Visual customization (9)5.151%
- Product catalog & listings (9)4.343%
- Product management (9)4.343%
- Branding (9)3.636%
Pricing
Personal
$29
Cloud
per month
Pro
$79
Cloud
per month
Startup
$179
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird
YouTube
Introduction to the Volusion Platform
YouTube
First Impression Review of Volusion
YouTube
Volusion Pro V Demo - July 2015
YouTube
How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain
YouTube
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Volusion?
Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.
For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.
For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.
Volusion Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Volusion Screenshots
Volusion Video
In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.
Volusion Integrations
Volusion Competitors
Volusion Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | USA, Canada, UK, Australia, New Zealand |
| Supported Languages | English |
Frequently Asked Questions
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
Reviewers rate Visual customization highest, with a score of 5.1.
The most common users of Volusion are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to power their websites, handle sales, analyze sales data, and calculate earnings and taxes. The integration with platforms like Amazon and PayPal allows users to seamlessly integrate with these popular marketplaces, expanding their reach and streamlining their operations.
For those looking to improve their website's visibility, Volusion's SEO consulting service has proven effective in delivering good results. Moreover, users appreciate the user-friendly interface provided by Volusion for managing orders, products, marketing, design, and reporting. The platform also offers robust features and functionality at a cost-effective price point, making it a popular choice for businesses of all sizes.
With Volusion's intuitive interface for customization and branding, users have successfully created unique online stores that represent their brand identity. The platform's out-of-the-box capabilities make it easy to set up and customize an e-retail store quickly. Additionally, Volusion seamlessly handles the entire business process from store front to customer management, analytics, and payment gateway integration.
While some users have experienced limitations in terms of features and reports, as well as occasional website failures, they have still chosen Volusion for its flexibility, comprehensive online tutorials, and overall usefulness. Whether it's managing inventory for small e-commerce sites or serving as the exclusive e-commerce solution for large organizations, Volusion has consistently demonstrated reliability and longevity as an all-in-one e-commerce platform.
Based on user reviews, users recommend the following for Volusion:
- Users suggest trying Volusion's free trial to see if it's a good fit for your business.
- Volusion is recommended for beginners familiar with creating websites.
- Volusion is considered a convenient and cost-effective option for e-commerce businesses.
- Users advise completing a demo before making a decision.
- Evaluate and outline ecommerce needs before making a final decision.
- Consider other platforms that care about their customers and establish a support connection for timely assistance.
- Look at other options in the market for better solutions, such as market leader Shopify.
- Thoroughly research before making a decision.
- Investing in Volusion's professional services for custom design and SEO can be beneficial.
- Some users find difficulties in integration with partners, so consider this aspect when choosing a platform.
- Volusion may be seen as a limiting system not suitable for long-term use, so look for a platform that is mobile, responsive, and innovative.
- Do research on Volusion, Joomla, and Wordpress before making a decision.
Overall, users generally recommend trying out Volusion and conducting thorough research to determine if it meets your specific business needs before making a final decision.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
February 08, 2019
Volusion Scam
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.
- Volusion is a company with a great sales force.
- NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
- HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
- Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.
April 20, 2018
Volusion - The Small Business Gold Mine
Volusion is being used by everyone who is client facing across multiple departments. We integrate with various e-commerce platforms and assist our clients in using that e-commerce data to inform their email marketing. Thus anyone who works with one of our clients who is using Volusion becomes a Volusion user. My experience branches the client success manager side of things as well as the engineering side.
- Friendly and informative user interface
- Easy access to aggregate data and exports
- Great for small businesses who need a few more tools than most basic e-commerce platforms offer
- API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
- Not as customizable as most ecommerce platforms
- Not as many integration options as most platforms
February 15, 2017
Chat, great for the customer in a hurry
Our customer service team uses Volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by phone or just need a quick question answered without the hassle.
- Quick way for questions to be answered
- Improves quality of online experience
- Modern way for a customer to communicate
- Saving chats for review or printing is not possible
- Creating pre-made or canned responses is tedious and can only be done by an administrator
- Limited number of users
Score 4 out of 10
Vetted Review
Verified User
I've used Volusion for a website that sold thousands of bicycle related products such as actual bicycles, parts, accessories, etc. I also consult on a small business website that went against my advice and built their site on Volusion. Both had goals of building simple to manage ecommerce sites.
- Volusion has a stupendous inventory / warehouse system that includes the ability to create PO's (purchase orders) which is something that I pay an additional $20 a month for using a different eCommerce solution.
- Unless you plan on spending close to $1K on a template, the more reasonably priced templates have some major spacing issues on the product listings. You have your standard listing, then below that something like 300px of white-space and then some more content that's usually off the page. So while the pricing seems reasonable at first, be prepared to spend a lot of money on a template if you'd like a visually pleasing product listing template. At that, some of the cheaper templates are using nested tables, and from what I know that's an extremely outdated no-no.
- Working within the dashboard is a horrendous, unpleasant experience; the load times are excessive, and from SEO best practices to images to variations, editing a product, a standard five minute process takes about twenty minutes on Volusion.
- Adding and navigation is a complete headache; again it's an overcomplicated process that's even further bogged down by excessive load times, and the need to navigate through half-a-dozen pages to change one simple thing.You could simplify this process using a CSV upload, but yeah, that's not available on all plans
- Products with variations are a complete headache to manage.
We've been working with Volusion since its inception. It is the E-commerce platform of choice for our entire organization. We have worked with Big Commerce, Zen Cart, Shopify, Magento, you name it... but to this day absolutely Nothing compares to the basics Volusion lays out as an out of the box E-commerce platform.
- Import/Export functionality - changes in bulk are a breeze in Volusion through this functionality. The past part of it is that you can choose what fields and what rows to touch when uploading a product feed. Makes changes in bulk yet never put your database at risk; that's what makes this functionality great.
- Genius photo attribution logic - Volusion developed a very straight forward yet genius logic when it comes to uploading photos in bulk. Whether you need a swatch functionality in your photos when picking different options or whether you need to make a mass change of photos throughout the store, there is a very specific logic Volusion follows that makes it all fairly easy.
- Extensive API - Volusion's API has allowed us to create functionality that even Volusion through was impossible. We have been able to push Volusion in terms of usability and functionality and they have welcomed our feedback with open arms. I cannot begin to tell you how many times we have heard "that's impossible in Volusion" and yet it still stands today.
- Bulk import for products and child products with conditional options is impossible with Volusion. While it's perfectly possible to import mass products in bulk, it is impossible to import a mass feed with parent to child relationships already established. Volusion has the need to creating the relationships first - by doing this, it creates its own SKUs for EVERY possible variation of the product (depending on the options attributed to it). This leaves you with hundreds if not thousands of superfluous products, and the ones that are actually legitimate, with a need to change the SKU names either manually or through an intricate bulk process. Too many unnecessary steps.
- Lack of a CMS or WordPress Compatibility - Volusion being a hosted solution, it is impossible for us to install a WordPress blog within the "www" of the store. This would be a HUGE boost from a marketing standpoint and for stores that are strong on content. I myself, while I prefer Volusion over any other platform, have chosen to spend the resources on Magento development just because I needed a WordPress blog under a subdirectory of the store. You have to bear in mind that E-commerce is only getting more competitive at this point - without content a store's success will be seldom, especially starting ones with no authority or visibility. Giving users the ability to have not only a great store but a great content platform MUST be the future of Volusion.
- Responsive Design - I'm not even going write anything else on this, I'm sure you know :)
March 21, 2014
Volusin Approved!
Score 8 out of 10
Vetted Review
Verified User
Volusion was chosen and the e-commerce platform by the company and my job was to customize the appearance and brand it. The interface was easy to digest and took me only a few minutes to get the branding started. Updates that have followed have made it even more intuitive. I would recommend Volusion to any future clients or employers. Great job!
- Ecommerce - I have used other products in the past and have definitely found a product I will use again
- Pricing - the billing was great in that if calculated all the necessary fees.
- Adapatation - modifying themes was very simple and allowed me to achieve the desired look I was shooting for.
- Please improve on the on screen editor. Especially when it comes to using tables. Editing and customizing tables was kind of the weak point.
March 18, 2014
Volusion From A developers perspective
Score 4 out of 10
Vetted Review
Verified User
I support small eCommerce sites mainly managing their inventory. I have written many programs that call to the API to either update stock or manage orders.
- They have a very robust API to access many levels of the system.
- They allow small sites to get set up relatively easy.
- Their support is lacking when it comes to their API, even when the issues is clearly on their end.
- Updates can break API Calls
- Some aspects of the site are very limited